Role of the Group
  • To promote and improve the professionalism and profile of claims management within the life insurance industry.
  • To provide education, training and development particular to claims issues.
  • To promote social interaction.
  • To lobby organisations for claims education development.
  • To promote claims management best practice and ethics within the life insurance industry.
  • To encourage the sharing of knowledge.

If you wish to pay for seminar attendance at a CMG function by direct deposit or you would like to ask us a question, provide feedback, make a suggestion or otherwise contact us, please email a member of the Committee.

Notes and/or presentations on various seminars held by CMG can be downloaded below.


Michael Richardson

Deputy Chairperson
Niamh McCormack
Gen Re

Chad Byrne
Hannover Re

Myles Kennedy

Committee Member
Margaret Dennis

Committee Member

Peter Kelly

Committee Member
John Simpson
Swiss Re

Committee Member
Andrew Prichard
Munich Re

Committee Member
Rameil Jajoo

Committee Member
Dale Lattimore




Claims Managers Dinner
(Invitation only)

Pro forma invoice

7 August 2014

Seminar Downloads
Title Speaker Date Download

Legal Insights 2014

TPD Claims - A consumer's perspective

Procedural Fairness

Developing Issues in TPD Claims


John Berrill, Maurice Blackburn Lawyers

Rebecca Whittle & Claire Machin, Henry Davis York

HWL Ebsworth
Nicholas Matkovich & Diren Fernando

20 February 2014







Legal Insights 2013

New Remedies for non-Disclosure and Misrepresentation

The Meaning of Life



John Myatt & Ros Wicks - Turks Legal

Nicholas Matkovich & Diren Fernando - HWL Ebsworth

28 February 2013


pdf - 69 KB

pdf - 401 KB

Medical Update 2013

Strategies for managing Mental Illness Claims from a rehabilitation perspective

How to assist claimants with mental illness from a business coaching and financial perspective


Karen Stewart and George Trippis  - Asteron

Melanie Jocumsen - Better Business Outcomes

16 May 2013



pdf - 196 KB

pdf - 401 KB

Managing Objective claims that
become Subjective claims

Greg Fathers - Psychologist

Dr Matthew Paul - Occupational Physician

Teresa Mitchell-Patterson - Naturopath

Linda Winterbottom Rehabilitation Consultant


  7 June 2012

pdf - 269 KB

pdf - 140 KB


pdf - 331 KB


pdf - 490 KB

2012 Legal Insights

Henry Davis York - Duties of an Insurer

                                - TPD Policies

Turks Legal - "Facebook: Friend or Foe?" and
Non-disclosure and misrepresentation (together)

23 February 2012

pdf - 980 KB


pdf -   90 KB


pdf - 351 KB

MiniLuca 2011 - this function was a combined CMG NSW and ALUCA NSW event. 
Presentations are on the ALUCA NSW page

Mental Illness & Insurance a different perspective
FSC The Mental Health MoU Past, Present & Future
  How does beyondblue work?
  Resources to assist return to work of people with mental illness

Brian Sussman & Roy Johnson, RGA

Nick Arvanitis

5 May

pdf - 1953 KB

pdf - 343 KB

pdf - 20 KB

Legal Update 2011

Proving Fraud - the Hurdles and Consequences - Presentation slides

     Proving Fraud - the Hurdles and Consequences - notes

     Pre-existing Condition Clauses in Direct Products - how to apply them - notes

Repudiation of Income Protection Contracts - Presentation slides    

Catherine McAdam
    Henry Davis York

Alph Edwards - Turks Legal

pdf - 139 KB


pdf -   70 KB


pdf -   54 KB


pdf - 347 KB

Legal Update 2008
Claims Management Practice Some Issues for 2008 Paul Hastings pdf - 207 KB
When should TPD be Assessed? TurksLegal pdf - 398 KB
Rehabilitation Seminar May 2008
The Scope of Rehabilitation Julie MacCormick pdf - 76 KB
Employability Margaret Black pdf - 144 KB
Rehabilitation Dr Tim Anderson pdf - 690 KB
TPD - ete,etc Paul Hastings May 2006 pdf - 36 KB