Effective communication is crucial to help life insurance professionals meet their insurer and procedural obligations, and to provide the best possible customer experience.
Exclusive to members, ALUCA is pleased to share the ‘Effective Communications’ webinar by Gerry Davies & Catherine McAdams, Partners at Moray & Agnew; and Paul Hastings, Principal, LifeRisk Insurance Solutions.
This webinar reveals the key factors of life insurance communication, including:
- An overview of insurer obligations
- Discussion about the Stage 1 and Stage 2 TPD process and the importance of letters in that process
- Case studies highlighting favourable insurer outcomes and where insurer decisions have been set aside
- Practical tips to consider when drafting show cause, procedural fairness and decision letters
Don’t miss this insightful piece – WATCH NOW IN THE MEMBER CENTRE
ALUCA CPD POINTS: 1 – CUSTOMER
SPEAKERS: Gerry Davies & Catherine McAdams, Partners at Moray & Agnew; Paul Hastings, Principal, LifeRisk Insurance Solutions