ALUCA first introduced its Life Insurance Competency Framework in 2017 following extensive consultation across the industry. It was refreshed in 2019 to reflect significant developments impacting Life Insurance Underwriting, Claims and Rehabilitation.
The December 2025 Competency Framework represents the next evolution. It clearly defines the competencies required to perform professionally across life insurance Underwriting, Claims and Rehabilitation, providing an externally benchmarked standard for our profession. It outlines the minimum expectations for these roles and underpins ALUCA’s updated Accreditation and CPD Program—supporting members and organisations to demonstrate compliance with recognised professional standards and regulatory expectations.
Designed as both a benchmark and a practical career tool, the framework helps members understand the competencies required at each career stage, identify development opportunities, and plan meaningful CPD aligned to their professional goals.
You can find a copy of the Competency Framework in the Members’ Hub.