Award categories

Judged as going above and beyond their role requirements as a Leader with examples that demonstrate all or some of the following: 

• Leadership development initiatives that helped to engage/mentor staff and how this was achieved 
• Demonstrated thought leadership and ongoing professional development/education – is the leader proactive in their own professional development and in challenging and informing the industry? 
• Performance/productivity – What initiatives have you implemented that have positively impacted more than just the bottom line? 
• Innovation and innovative thinking – How have you transformed your area to better service your industry? 

Please note Judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, strong employee engagement levels, strong stakeholder engagement, professional accreditation, speaking at external seminars or achieving something for the industry outside of their organisation during 2021, strategy sessions minutes/surveys/research etc. 

Judged as going above and beyond their role requirements as a life insurance professional, through their commitment to the profession and the achievement of customer outcomes that are aligned to business and community needs, with examples that demonstrate all or some of the following: 

• Key development impact and achievements such as participating on project teams, steering groups, focus groups, committee that went beyond business-as-usual, making a tangible contribution to their organisation or the wider community – have they been recognised in reward and recognition programs  
• Demonstrated thought leadership and ongoing professional development/education – is the life insurance professional proactive in their ongoing education and professional development and in challenging and informing the industry?   
• Performance/Productivity – What initiative/s have you implemented that positively impacted more than just the bottom line and aligned to the organisational strategy     
• Use of innovative thinking and collaboration – How have you transformed your area via ideas and out of the box thinking and collaborating to better service your industry? This could be via leading a project, researching new practices/theories or undertaking training in a new area i.e. design thinking etc.

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, strong stakeholder engagement scores, professional accreditation for them and their team or peers, positive outcomes/surveys/research etc.

Judged as going above and beyond their role requirements as a rehabilitation professional with examples that demonstrate all or some of the following: 

• Rehabilitation development initiatives such as examples of exceptional rehabilitation service that went beyond business-as-usual and how this was achieved 
• Demonstrated thought leadership and ongoing professional development/education – is the rehabilitation leader proactive in their ongoing education and professional development and in challenging and informing the industry? 
• Performance/Productivity – What initiatives have you implemented that have positively impacted more than just the bottom line? 
• Innovation and innovative thinking – How have you transformed your area via out of the box thinking and collaborating to better service your industry? 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, life insurance rehabilitation customer outcomes direct or indirect, stakeholder engagement, professional accreditation, speaking at life insurance seminars, strategy sessions minutes/surveys/research etc.

An ALUCA member with less than three years in their life insurance claims, underwriting or rehabilitation role. The judges will be looking for a person who: 

• Development initiatives – they can clearly demonstrate their contribution to the team/department in which they work over and above what is expected with examples of excellent underwriting/claims or rehabilitation service that went beyond business-as-usual for their level and how this was achieved
• Has made significant strides in their professional development in the past 12 months, along with evidence of commitment to pursuing relevant professional qualifications
• Performance/productivity – What initiatives have you implemented that have positively impacted more than just the bottom line? 
• Innovation and innovative thinking – How have you helped to transform your area via out of the box thinking and collaborating to better service your industry? 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. industry accreditation, commitment to their ongoing education, involvement in the life insurance industry than just their own organisation attending seminars, webinars, claim/underwriting/rehabilitations outcomes, strong customer satisfaction scores surveys/research etc.

The winner can clearly provide proof of their excellence in life insurance education or professional development in the past 12 months: 

• Evidence of self-directed learning and advancing a deep knowledge of the required life insurance skills and competencies over and above on the job training. 
• Application of knowledge and increased capabilities to benefit the industry. This could be via their engagement with stakeholders to help affect a notable change that benefits the industry’s standing in the eyes of the public, such as via workshops, seminars etc. 
• Innovation and innovative thinking – how have you transformed your area via out of the box thinking to better service your industry with your increased knowledge?  

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. examples of new developments across the industry, increased learning and recognition with others not just in your own organisation, industry education and examples of ongoing education you have attended in the last 12 months – seminars, online activities etc.  

Judged as going above and beyond their role requirements as an underwriting team with examples that demonstrate all or some of the following: 

• Underwriting development initiative/s that the team have either developed, improved or implemented to provide exceptional underwriting outcomes that went beyond business-as-usual and how this was achieved in the last 12 months? 
• Demonstrated stakeholder engagement or collaborative use of partnerships to deliver outstanding and memorable customer service/stakeholder outcomes 
• Innovation and innovative thinking – How has the team transformed your area to better service your industry? i.e. Use of innovative thinking and or technology in underwriting to streamline internal systems or processes to the mutual benefit of the team, their business, customers and the wider insurance industry 
• Team professional development – how have you increased the professionalism of the team to help transform your area and provide strong underwriting outcomes to better service your industry?  

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong satisfaction scores, life insurance underwriting outcomes, testimonials, professional accreditation and ongoing education of team, strong stakeholder engagement, use of data/surveys/research etc.  

The winning team can clearly provide proof of their excellence in life insurance claims performance in the past 12 months:  

• Claims team development initiative/s -What claims initiative/s has the team implemented in the last 12 months that have positively impacted more than just the bottom line and aligned to the organisational strategy? 
• Demonstrated stakeholder engagement – with claimants/business partners to keep them informed and up to date 
• Use of innovative thinking/technology/collaboration – How has the team transformed your area to better service your industry? i.e. Use of innovative thinking and or technology in claims to streamline internal systems or processes to the mutual benefit of the team, their business, customers and the wider insurance industry 
• Team professional development – how have you increased the professionalism of the team to help transform your area and provide strong claims outcomes to better service your industry? 

Please note judges are looking for tangible outcomes with examples and proof points that support the above i.e. strong customer satisfaction scores, strong stakeholder satisfaction scores, team’s commitment to ongoing professional development/number who are accredited/claims outcomes/surveys/research etc.  

• Customer service development initiative/s that the team have either developed, improved or implemented to provide exceptional customer service and customer outcomes that went beyond business-as-usual and how this was achieved in the last 12 months. Must be able to demonstrate continued customer engagement rather than isolated instances. 
• Demonstrated stakeholder engagement or collaborative use of partnerships to deliver outstanding and memorable customer service/stakeholder outcomes   
• Use of innovative thinking or technology – Innovation and outside the box thinking in addressing customer needs or issues i.e. responding with innovation to the benefit of the customer and market.    
• Team professional development – how have you increased the professionalism of the team to help transform your area to make the customer journey smoother and/or increased customer engagement to better service your industry?   

Please note judges are looking for tangible outcomes with examples and proof points that support the above whether those customers are in business-to-business or business-to-consumer relationships i.e. strong customer satisfaction scores, evidence of consistent levels of service, claims/rehabilitation/underwriting etc. outcomes/surveys/research, ongoing team professional development specific to customer service capabilities/knowledge, examples of going the extra mile for the customer etc.  

• Use of innovative thinking or technology – demonstrated examples of innovation and outside the box thinking in addressing customer/stakeholder needs or issues  
• What innovation initiative/s has the team developed/implemented in the last 12 months that has positively impacted more than just the bottom line and aligned to the organisational strategy?  
• Industry innovative contribution – how the innovation has contributed towards the transformation of their area/sector i.e. the impact to the organisation and/or life insurance industry.
• Team professional development – how have you increased the professional development of the team and fostered innovative/out of the box thinking to address challenges or customer needs via their ongoing professional development?   

Please note judges are looking for tangible outcomes with examples and proof points that support the above with evidence that the innovation is original, with evidence of success with the innovation. This may include data to show improved strong customer satisfaction scores, claims and or underwriting and or rehabilitation outcomes/surveys/research/efficiency gains, quality or accuracy of data improvements, improved customer engagement and personalisation via service improvements, technology use, social media, mobile technology, process improvements, product improvements, new service delivery, customer service etc.

• Sustainability development/initiative– demonstrated examples of sustainability that the team have either developed, improved, or implemented to provide sustainability outcomes that went beyond business as usual and how this was achieved in the last 12 months. Must be able to demonstrate their ongoing commitment to initiative, not just a one off. 
• Demonstrated stakeholder engagement or collaborative use of partnerships to deliver outstanding sustainability outcomes   
• What sustainability initiative/s has the team developed/implemented in the last 12 months that has positively impacted more than just the bottom line and aligned to the organisational strategy?
• Industry innovative contribution – how the initiative has contributed towards industry sustainability from either an environmental, governance or social perspective, and how this has transformed their area/sector i.e. the impact to the organisation and/or life insurance industry.   
• Team professional development – how have you increased the professional development of the team and fostered thinking around industry sustainability, including the importance of environmental, social and governance issues via their ongoing professional development?    

Please note judges are looking for tangible outcomes with examples and proof points that support the above, with evidence that the initiative is original, with evidence of success and may include data to show and support this with any ESG indicators etc.