The Board sets the strategic direction and work of ALUCA


18th November 2021

ALUCA members are invited to submit a nomination to be a part of the ALUCA Board at the conclusion of the AGM in November 2021. There are three (3) board positions available to be filled on the ALUCA Board this year and members are encouraged to nominate themselves. 

To nominate yourself or a colleague, please complete the Board Nominations Form and submit a PDF scanned copy to the ALUCA Secretariat no later than 11am AEDT Thursday, 21 October 2021. 

To help with your nomination, please refer to the Board position description document in the link below. 

The ALUCA Board for 2020-21 consists of the following life insurance industry professionals:

Mark Raberger

Mark is the Head of Health at Metlife Australia.

He has many years experience working in the Australian Insurance Industry, including most recently being the Head of Claims Specialist services at AMP. He has previously run his own physiotherapy and rehabilitation business and has strong financial management, marketing and sales experience as well as board reporting. He has also delivered numerous complex change strategies. 

Mark joined the Board in November 2018. Mark can be contacted at

Mary Sinclair-Porter

Mary is the National Underwriting Manager at Zurich Life, having previously held the same role at Macquarie Group. She moved from the UK in 2014, where she had a lengthy career in financial services, including 24 years with the country’s largest protection provider, Legal & General. She played a key role in implementing change throughout that time.

Mary joined the Board in November 2016.

Ryan Katzen

Ryan brings with him many years experience in the life insurance industry. He started his professional career as a Certified Practising  Accountant (CPA) before moving into a role as a Financial Claims Accountant at AIA where he was promoted to a Leadership role. He has more recently relocated from Melbourne to Sydney where he’s a Principle Underwriter at MLC.

Ryan joined the Board in 2018.

Carly Van Den Akker
Carly van Den Akker
Swiss Re

Carly is Head of Claims, Life and Health, ANZ for Swiss Re.

Joining Swiss Re in 2011 she has over 15 years’ experience in the insurance industry across injury/illness and claims management roles in Australia and the United Kingdom. A former winner of the ALUCA Turks Legal Scholarship gained for her research paper on the benefits of early intervention in claims managementShe also represents the reinsurance/life insurance sector on the Australian Signatory Steering Group for the Health Benefits of Good Work.

She is passionate about the future of the life insurance industry from a sustainability and customer centricity lens.

Carly joined ALUCA’s Board in November 2016. 

Amanda Stow
ZURICH Australia

Amanda has been in the life insurance Industry for 15 years, working in both underwriting and coaching roles as well as being involved in the enhancement of underwriting rules engines. She is currently a principal Underwriter at Zurich, having previously worked for MLC.

Amanda held the position of ALUCA Victoria President from 2010 to 2016, prior to joining the Board in November, 2016.

Carola Moore
AIA Australia

Carola is the Head of Retained Client Claims Operations at AIA Australia.

She has a strong and diverse background across L& D, leadership, business operational and transformation roles across five industry sectors and three countries. She has spent time in the Canadian rehabilitation and Australian life insurance sectors.  Carola has postgraduate qualifications in Psychology and Leadership, as well as courses in Behavioural Economics and Human Centered Design. She has also been the winner of 2 key industry awards which included ALUCA’s education excellence award.

Carola joined ALUCA’s Board in September 2020 

Joanne Faglioni
ZURICH Australia

Jo is currently the Chief Claims Officer at Zurich Australia, prior to that she was the Head of Claims for OnePath Limited.

She has been a senior leader in Claims for the past 20 years across all product channels. She has strong people, performance and strategic leadership skills. Joe drives a diverse, loyal and technical based front-line claims operation.

Joanne joined ALUCA’s Board in September 2020

Joanne Hetherington

Joanne is Head of Financial Health at TAL. She is a qualified Chartered Accountant with over 25 years of forensic accounting experience with 15 years’ experience in the life insurance industry. She started her career working for one of the ‘Big 4’ accounting firms where she specialised as an expert witness for Court purposes, quantifying economic losses for personal injury cases and commercial litigation matters. At TAL she has built up a team of forensic accountants who provide expert financial opinion across underwriting and claims and expert technical opinion for product development and improvements. Joanne is passionate about the life insurance industry.

Joanne joined ALUCA’s Board in September 2020. 

Amanda McKernan

Amanda was appointed CEO in July 2016, after a decade running her own strategic consultancy practice. A specialist thought leader in marketing, membership and strategy, Amanda taught business strategy and marketing in the MBA program at UNSW and ran a business line of CEO Forum Group, focusing on a membership network for senior executives in foreign-owned multinationals. Previously she held leadership roles in strategic marketing with NRMA, BT and Optus. Amanda is passionate about delivering a powerful member value proposition for ALUCA, and working with the Board to shape a strategic direction that reflects the dynamism of the life insurance industry.